Terms of Service (Allgemeine Geschäftsbedingungen / AGB)

Last updated: August 11, 2026 · Version 1.0

1. Scope and Provider

1.1 These Terms of Service (“Terms”) apply to all orders placed by consumers through the TIRIDA Shop at tirida.world (the “Shop”), operated by:

TIRIDA LLC, 225 E 58th Street, New York, NY 10022, USA, represented by its Managing Member Frederike Falke (the “Seller”, “we”, “us”). Contact: support@tirida.world, +1 (656) 222-2507.

1.2 A “consumer” is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession (§ 13 BGB / equivalent concepts under applicable law).

1.3 We sell to consumers in Germany, the European Union, and the United States. Deviating, conflicting, or supplementary terms of the customer do not apply.

2. Products

2.1 We sell (a) physical products — apparel, mugs, and similar items produced on demand (print-on-demand) — and (b) digital products — downloadable digital content (“Digital Downloads”).

2.2 Product images are illustrations; minor deviations in color and print placement that are customary for print-on-demand production do not constitute defects, provided they do not impair the agreed quality of the product.

3. Conclusion of Contract

3.1 The presentation of products in the Shop does not constitute a legally binding offer, but an invitation to place an order.

3.2 By clicking the order button labeled “Buy now” / “Order with obligation to pay” (or equivalent unambiguous wording), you submit a binding offer to purchase the products in your cart.

3.3 We first confirm receipt of your order by an automatic email (order receipt confirmation), which does not yet constitute acceptance. The contract is concluded when we accept your order by sending an order confirmation / shipping confirmation email, by providing the Digital Download, or by delivering the goods — whichever occurs first, and at the latest 5 days after the order.

3.4 The contract text is stored by us; the order data and these Terms are sent to you by email. The contract language is English.

4. Prices, Taxes, and Payment

4.1 All prices are stated in the currency displayed at checkout and include applicable statutory VAT where we are obliged to charge it, plus shipping costs displayed before order completion.

4.2 For deliveries to countries outside the seller’s tax jurisdiction, additional import duties, customs fees, or taxes may be payable by the customer upon delivery; these are not within our control.

4.3 Payment is processed by our payment provider Stripe. Available payment methods (e.g. credit/debit card and the methods displayed at checkout) are shown during the order process. The purchase price is due upon conclusion of the contract.

5. Delivery — Physical Products

5.1 Physical products are produced on demand and shipped by our fulfilment partner Printful. Estimated production and delivery times are stated in the Shop; because items are made to order, production time (typically 2–7 business days) is added before shipping. Stated delivery times are estimates, not guaranteed dates, unless expressly agreed otherwise.

5.2 We deliver to the countries listed in the Shop / at checkout.

5.3 For consumers, the risk of accidental loss or deterioration of the goods passes to you upon handover of the goods to you (or to a person designated by you who is not the carrier).

6. Delivery — Digital Downloads

6.1 Digital Downloads are made available to you promptly after payment confirmation via a download link sent by email and/or provided in your account.

6.2 You receive a simple, non-exclusive, non-transferable license to use the Digital Download for personal, non-commercial purposes only. You may not resell, redistribute, or publicly share the files. If you wish to use a Digital Download commercially, contact us at support@tirida.world to arrange a separate commercial license.

7. Right of Withdrawal (EU/EEA Consumers)

7.1 If you are a consumer in the EU/EEA, you have a statutory right of withdrawal in accordance with the instructions set out in our Withdrawal Policy (Widerrufsbelehrung), which forms part of these Terms and is provided on a separate page and with your order confirmation.

7.2 The right of withdrawal does not exist or expires early in particular for:
(a) goods that are made to your specifications or clearly personalized (e.g. products you have customized with your own name, text, or images) — § 312g (2) No. 1 BGB;
(b) Digital Downloads, once we have begun performance after you have expressly consented to immediate performance and acknowledged that you thereby lose your right of withdrawal, and we have provided a confirmation of the contract — § 356 (5) BGB.

7.3 Our standard catalog print-on-demand products (items printed with our own designs, without customer personalization) remain subject to the right of withdrawal even though they are produced on demand.

8. Cancellations and Returns (US Customers)

8.1 For customers in the United States, all sales of Digital Downloads are final once the download has been delivered, except where a product is defective or as otherwise required by applicable law.

8.2 Physical products are made to order specifically for you. We therefore do not accept returns or exchanges of physical products for reasons of buyer’s remorse (e.g. wrong size ordered, changed your mind). Please check the size chart carefully before ordering. Defective, damaged, or misprinted items will of course be replaced or refunded free of charge — see Section 9.

9. Defects, Warranty, and Guarantee

9.1 EU/EEA consumers: The statutory warranty rights (Gewährleistung / legal guarantee of conformity) apply. In Germany the limitation period is two years from delivery. If a product is defective, you may demand supplementary performance (replacement or repair), and where the statutory conditions are met, reduce the price or withdraw from the contract and claim damages as provided by law.

9.2 US customers: If your item arrives damaged, defective, or misprinted, contact us at support@tirida.world within 30 days of delivery with photos of the issue; we will replace the item or refund you. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, AND EXCEPT FOR THE FOREGOING, PRODUCTS ARE PROVIDED “AS IS” AND WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow limitations on implied warranties, so this limitation may not apply to you.

9.3 No separate commercial guarantees (Garantien) are granted unless expressly stated for a specific product.

10. Liability

10.1 We are liable without limitation for intent and gross negligence, for injury to life, body, or health, and under mandatory statutory liability regimes (e.g. product liability law).

10.2 In the event of a slightly negligent breach of a material contractual obligation (an obligation whose fulfilment makes the proper performance of the contract possible in the first place and on whose fulfilment the customer regularly relies), our liability is limited to the foreseeable damage typical for this type of contract. Otherwise, liability for slight negligence is excluded.

10.3 FOR US CUSTOMERS, TO THE MAXIMUM EXTENT PERMITTED BY LAW: OUR TOTAL LIABILITY ARISING OUT OF OR RELATED TO AN ORDER SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THAT ORDER, AND WE SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES. Some states do not allow these limitations, so they may not apply to you.

11. Intellectual Property

All designs, images, texts, and Digital Downloads offered in the Shop are protected by copyright and/or other intellectual property rights of the Seller or its licensors. Purchase of a product does not transfer any intellectual property rights beyond the license expressly granted.

12. Governing Law and Jurisdiction

12.1 These Terms are governed by the laws of the State of New York, USA, excluding its conflict-of-law rules. If you are a consumer with habitual residence in the EU/EEA, this choice of law does not deprive you of the protection of mandatory provisions of the law of your country of residence (Art. 6 (2) Rome I Regulation) — including your statutory withdrawal and warranty rights — and you may bring or face proceedings in the courts of your country of residence where EU law so provides.

12.2 The UN Convention on Contracts for the International Sale of Goods (CISG) does not apply.

13. Dispute Resolution

The EU Online Dispute Resolution platform was discontinued on 20 July 2025. We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board (§ 36 VSBG).

14. Final Provisions

Should individual provisions of these Terms be or become invalid, the validity of the remaining provisions shall remain unaffected; the invalid provision shall be replaced by the statutory provision.